"In my years of working with groups and organizations, I have identified four
basic types of listening. Ya, I know that already. The first type of listening
is downloading: listening by reconfirming habitual judgments. When you are in a
situation where everything that happens confirms what you already know, then you
are listening by downloading." In this excerpt from his book, "Theory U:
Learning from the Future as it Emerges,"
Otto Scharmer shares four levels of listening, what they each look like and
lead to.
