A completely fearless organization is an aspiration that will always
remain slightly out of reach. It will never be the case that every
single person shows up at work with a fearless stance that looks outward
and forward, and that everyone is more interested in contributing to
shared goals than in staying personally safe. Having said that, a
'mostly fearless' organization is one in which people feel truly
engaged, inspired and willing to take the interpersonal risks of
speaking up and experimenting that are necessary, so as to gain the
shared rewards of making a difference -- of creating great products and
services that help customers and change the world in some small way for
the better. In such organizations, people share a sense of what is at
stake, why it matters -- and why every one of us is needed to make
progress."
Amy Edmunson, author of "The Fearless Organization: Creating
Psychological Safety in the Workplace for Learning, Innovation and
Growth."
