"My word of the year is listen. Its one of those words whose meaning is in its music. Listen is a quiet word, that half swallowed L and diffident I and softly hissing S. It defies the clamorous words it absorbs, the words that have defined this year, the shouts and roars, the bray and bluster. Listening is hard when the sounds around us grow mean and ugly. And listening takes particular courage in divisive times." Nancy Gibbs shares more in this evocative passage.