The Power of Forgiveness at Work
Ever carry a grudge or harbor revenge fantasies about a colleague or boss? It’s likely costing you and your workplace.
More evidence of the power of forgiveness
How to foster forgiveness at work
- Model forgiveness at work, particularly if you’re a leader. Leaders’ behavior often has the greatest impact on organizational culture, a kind of contagion effect. Leaders who model forgiveness on a regular basis are cueing similar behavior in others.
- Apologize and attempt to make restitutions. If we don’t take responsibility for our mistakes, distrust grows and the fear of something happening again can be worse than the original incident.
- Rebuild trust by working on a common task, creating new experiences and memories of cooperation.
- Conduct interventions (sometimes best done by third parties) to address conflict and foster forgiveness. Invest in programs to build understanding and teach evidence-based tools for ongoing forgiveness in the workplace.